Documents - Taking photos

We only accept legible, clear, and uncropped copies of documents.

Digital photos:

  • Use a digital camera or smartphone to take clear photos of documents (if available).
  • For digital photos of your documents, take the photos in a well-lit room and without flash.
  • You can also use the macro feature on your digital camera or smartphone for photos taken from a close range. You can find this feature in your digital camera/smartphone focus settings.

Scanned photos:

  • Send us color copies of at least 600dpi image resolution, for good quality photos.
  • We do not accept black and white copies of documents.

Screenshots from a computer screen must show all your information and the full webpage URL.

You can upload your documents via our software, mobile app, or website. If you're unable to log in to your account, you can always upload your documents via the contact form on our website.

To watch an instructional video (in English only) on how to upload your documents hit the play button!




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